Terms & Conditions

Cancellation Policy

We respect our clients time and expect the same in return. Please be aware that our Cancellation Policy is strictly adhered to.

  • Appointments of one or more hour's duration will be held by a credit card number or gift voucher number.
  • Should you need to reschedule or cancel your appointment we require at least 24 hours notice.
  • Appointment changes after the required time or failure to attend an appointment will result in your credit card or gift voucher being charged 50% of the appointment cost.

Gift Voucher Policy

  • To avoid disappointment please remember that our Gift Vouchers are valid for twelve months from date of purchase.
  • We will not honour expired Gift Vouchers
  • Gift Vouchers are not refundable or transferrable.
  • Gift Vouchers are only used for our treatments and cannot be exhanged for cash or products.
  • Prices are subject to change.

Return Policy

  • We don't normally give refunds on products if you have changed your mind or have made a wrong selection.
  • Products can only be returned within 30 days of purchase when they are unopened in their original packaging or where they are faulty or wrongly described.